Cancel and Return

At Outleets, we strive to ensure your complete satisfaction with every purchase. If you encounter any issues, please follow the guidelines below for canceling orders, returning products, and handling missing packages.

Faulty or Damaged Products

If you receive a product that is faulty or damaged, please contact us within [X] days of receiving your order. To facilitate your return:

1. Notify Us: Send an email to [support email] with your order number and a description of the issue.
2. Photographic Evidence: Please include photos of the damaged or faulty item.
3. Return Authorization: We will provide you with a return authorization and instructions for sending the item back.

Refusing Delivery of a Package

If you wish to refuse delivery of a package, please follow these steps:

1. Contact Us: Notify our customer service team at [support email] prior to refusing delivery.
2. Refusal of Delivery: When the package arrives, inform the delivery driver that you are refusing the shipment.
3. Return Processing: Once the package is returned to us, we will process your refund.

Return Policy

We accept returns within [X] days of receipt. To initiate a return:

1. Contact Us: Email us at [support email] with your order number and reason for return.
2. Return Shipping: You are responsible for return shipping costs unless the item is faulty or damaged.
3. Condition of Items: Please ensure items are in their original condition and packaging.

Missing Package

If your package is missing:

1. Check Tracking: Verify the tracking information for updates on the delivery status.
2. Contact Us: If it still hasn’t arrived after [X] days, email us at [support email] with your order number.
3. Investigation: We will work with the shipping carrier to locate your package and provide updates.

Refund

Refunds will be processed within [X] days of receiving the returned item. The refund will be issued to the original payment method used during the purchase.

For any further questions or assistance, please reach out to our customer service team at [support email].

Thank you for shopping with us!